The information contained in this website is for general information purposes only. The information is provided by the Business Council of Co-operatives and Mutuals (BCCM) in partnership with Monash University’s Monash Business School and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of the BCCM. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, the BCCM takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright - Mutual Value Measurement
The Mutual Value Measurement (MVM) Framework© and related material was developed by the Business Council of Co-operatives and Mutuals in partnership with Monash University’s Monash Business School. All intellectual property and rights are vested with the BCCM and Monash Business School and any use of this material should only be done with the express authorisation of the BCCM and Monash Business School. BCCM members granted access to MVM materials are required to obtain approval from BCCM and Monash Business School, Monash University if they wish to share any MVM material with third parties.
The MVM Framework© and related material are protected by copyright. The copyright owner is the Business Council of Co-operatives and Mutuals (BCCM) and Monash University’s Monash Business School.
All frameworks, tools, text, copy, photographs and graphics are copyright © 2019 to the Business Council of Co-operatives and Mutuals (BCCM) 2019 and Monash University’s Monash Business School, unless otherwise stated. You may not make alterations or additions to the material on this site, sell it, or misappropriate it. The BCCM and Monash University’s Monash Business School, do not permit reproduction without request and acknowledgment.
Copyright - Mutual Value Measurement website
Material on this site is protected by copyright. The copyright owner is the Business Council of Co-operatives and Mutuals (BCCM) in partnership with Monash University’s Monash Business School. All frameworks, tools, text, copy, photographs and graphics are copyright © 2019 to the Business Council of Co-operatives and Mutuals (BCCM) and Monash University’s Monash Business School, unless otherwise stated. You may not make alterations or additions to the material on this site, sell it, or misappropriate it. The BCCM and Monash University’s Monash Business School, do not permit reproduction without request and acknowledgment.
1. We respect your privacy
- The Business Council for Co-operatives and Mutuals respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
- We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
- "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
2. What personal information is collected
- The Business Council for Co-operatives and Mutuals will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
- You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
- We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
- Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. How we use your personal information
- The Business Council for Co-operatives and Mutuals may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
- The Business Council for Co-operatives and Mutuals will use personal information only for the purposes that you consent to. This may include to:
- provide you with products and services during the usual course of our business activities;
- administer our business activities;
- manage, research and develop our products and services;
- provide you with information about our products and services;
- communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
- investigate any complaints.
- If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
- We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
- If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
6. General Data Protection Regulation (GDPR) for the European Union (EU)
- The Business Council for Co-operatives and Mutuals will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
- We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
- We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
- We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
- We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
- We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
- We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
- You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
- If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. The Business Council for Co-operatives and Mutuals complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU
- Except as otherwise provided in the GDPR, you have the following rights:
- to be informed how your personal information is being used;
- access your personal information (we will provide you with a free copy of it);
- to correct your personal information if it is inaccurate or incomplete;
- to delete your personal information (also known as "the right to be forgotten");
- to restrict processing of your personal information;
- to retain and reuse your personal information for your own purposes;
- to object to your personal information being used; and
- to object against automated decision making and profiling.
- We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
- Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia and USA (MailChimp, Salesforce, Hosting).
- We and our other group companies have offices and/or facilities in Australia and USA (MailChimp, Salesforce, Hosting). Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from The Business Council for Co-operatives and Mutuals's Data Protection Officer.
- The hosting facilities for our website are situated in Australia and USA (MailChimp, Salesforce, Hosting). Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from The Business Council for Co-operatives and Mutuals's Data Protection Officer.
- Our Suppliers and Contractors are situated in Australia and USA (MailChimp, Salesforce, Hosting). Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from The Business Council for Co-operatives and Mutuals's Data Protection Officer.
- You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
- The Business Council for Co-operatives and Mutuals is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
- Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
10. Access to your personal information
- You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
- We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
- If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit this website - Analytics
This website collects personal data to power our site analytics, including:
- Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Our website also uses Google Analytics for website analytics. We use website analytics data to help us make the website better by understanding how our website is used.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
Google Analytics transmits website traffic data to servers offshore.
You can opt out of Google Analytics cookies at your own discretion by installing an add-on for your web browser, however, the responsibility for this rests with you, the user.
- Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Business Council for Co-operatives and Mutuals is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by the BCCM, please contact us.
28 February 2020
Analytics amendment 23 June 2023