New research is looking at creating a way of measuring ethical and fair behaviour that will put a clearer value on cooperative and mutual enterprises.
The recent Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has revealed some horror stories about badly behaving bank executives. But what if Australia already has executives behaving ethically, not because of some moral high ground, but because the customer is always at the centre of every executive decision?
Welcome to the world of co-operative and mutual enterprises (CMEs) which are run by their members who are also their customers (and in other cases their ‘suppliers’ or their ‘employees’). Some of Australia’s best-known brands including HCF, Australian Unity, RACQ, NRMA, Bank Australia, Credit Union Australia (CUA), Beyond Bank and RAC WA are CMEs.
Read the full article, Why is it hard for mutuals to measure value?, on Monash University’s Impact blog, 5 December 2018.